Freshdesk, the flagship product from Freshworks Inc., is a cloud-based customer support software. It focusses on cross-functional team collaboration to deliver exceptional customer support. Freshdesk streamlines customer conversations from across multiple channels including email, phone, chat, and social media. It is intuitively built to cater to support teams of all sizes, with a focus on flexibility and scalability. The product has a powerful suite of features including ticketing automations, a comprehensive self-service solution, and insightful reporting. Launched in 2010, Freshdesk is used today by over 100,000 companies including Honda, Pearson, UNICEF, Bridgestone, SolarCity and the University of Pennsylvania.