22-24 October 2017
Dusit Thani, Dubai, UAE

Kazim Jessa


Head – Retail Contact Center Operations
Tanfeeth (A subsidiary of Emirates NBD group)


11:00 AM Transforming your contact centre: Creating a culture of engagement where customer experience can thrive

  • How to create a customer-focused culture that delivers on customer experience
  • Areas of focus for delivering human experiences that generate customer loyalty
  • Upskilling your agents into leaders of tomorrow


Check out the incredible speaker line-up to see who will be joining Kazim.

Download The Latest Agenda