22-24 October 2017
Dusit Thani, Dubai, UAE

Jason Willicombe

Founder
Four-C - Experts in Context, Content, Channel and Cadence


9:45 AM PANEL DISCUSSION: The future of customer contact in a digital era

  • How your customers are redefining customer contact and what this means for you
  • Finding the right balance of physical and digital contact for an effortless consumer experience
  • Exploring smart channels of communication to build into your strategy
  • Transforming your contact centre into a “centre for happiness”

9:00 AM KEYNOTE: How to implement a happiness strategy?

During this inspiring keynote, learn how to implement customer happiness initiatives in a different way – through understanding that customer happiness is a subset of customer service satisfaction. Learn how to use smart channels and other innovative technologies to bring happiness to the everyday lives of your customers – ensuring their loyalty and subsequently improving your bottom line.


Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda