Four-C - Experts in Context, Content, Channel and Cadence
- How your customers are redefining customer contact and what this means for you
- Finding the right balance of physical and digital contact for an effortless consumer experience
- Exploring smart channels of communication to build into your strategy
- Transforming your contact centre into a “centre for happiness”
During this inspiring keynote, learn how to implement customer happiness initiatives in a different way – through understanding that customer happiness is a subset of customer service satisfaction. Learn how to use smart channels and other innovative technologies to bring happiness to the everyday lives of your customers – ensuring their loyalty and subsequently improving your bottom line.