22-24 October 2017
Dusit Thani, Dubai, UAE

Gail Livingstone

Chief Operations Officer
ME Digital Group (ExpatWoman & Cobone)
Gail Livingstone is a communications and marketing specialist, with retail and operational management experience across traditional and digital business models. As COO of one of the Middle East's most visited English language websites, ExpatWoman.com, and the Middle East's top website for daily deals, Cobone.com, Gail Livingstone is responsible for content, marketing, technology and advertising revenue. During her 20 years overseas, Gail Livingstone has worked in retail management, marketing, event organisation, PR and communications and has spent the past five years working with digital media. Gail has also worked for some of the biggest names in retail including Miss Selfridge, River Island and Marks & Spencer and has client experience with brands such as Jack Daniel's, PUMA, HSBC, Budweiser, Emaar and MasterCard amongst many more.

11:45 AM Customer Service without a Contact Centre

  • Digitalizing customer service: the case of Expat Woman & Cobone
  • How customers are connecting on a digital level, without the support of a contact centre
  • When, why and how? Exploring the rationale behind the strategy

Check out the incredible speaker line-up to see who will be joining Gail.

Download The Latest Agenda