Carolina NietoHead of Global Customer Service (Supply Chain)
CCW IDGs are the perfect way to dig a little deeper into a topic and learn new strategies through sharing ideas in small groups.
Sessions are designed to be interactive, providing an open forum to discuss your challenges and potential solutions with your peers and expert moderators.
Each discussion will last for 30 minutes and then we move to the next!
1. How Omnichannel is transforming Customer Experience
Arijit Chatterji, Chief Business Officer, C-Zentrix
2. Automation and your customer – how bots can improve your CX strategy
Carolina Nieto, Head of Global Customer Service (Supply Chain), IFFCO Group