22-24 October 2017
Dusit Thani, Dubai, UAE

Media Centre

Customer Connect Week Brochure

Join some of the brightest minds in customer experience and contact centre management and discuss the latest strategies and technological innovations in digital services, self-service, omni-channel, AI and automation – equipping you with the knowledge and tools needed to exceed the expectations of the digital customer.Download the brochure now... Read More


10 emerging trends that are changing the face of Middle Eastern customer care

As digitisation and greater technological sophistication change all manner of everyday interactions and transactions, customer expectations are changing at a remarkably quick pace. Download this exclusive piece to discover the top 10 emerging trends in customer service and how the Middle East contact centres are well-placed to take advantage of... Read More

Additional Content Download



Download the agenda-at-a-glance now and get a quick glimpse into the topics and sessions to be covered during the event to find out what’s in store for... Read More

Additional Event Information

Delegate Registration Form

Want to fast-track your registration? It's easy - all you need to do is download the registration form, fill in your details and send it to enquiry@iqpc.ae for immediate... Read More

Past attendee snapshot

Take a look at the past attendee snapshot and find out more about the profile of our attendees from the previous editions of our Call Centre & Customer Experience... Read More


Snapshot of Middle East Call Centre Evolution

Middle East contact centre space is evolving not by the decade, but by the year. Technologies once considered next-gen are now deemed obsolete. Strategies to go outbound once thought to be important are now seen as necessary.To reflect these changes, download this snapshot of these very changes in the Middle East call centre space and how it is... Read More

Evolution of a call centre agent

Ten years from now, you won’t see your agent at all. That’s right – agents will begin working remotely, or maybe you won’t have people as agents at all – in order for your organisation to save on costs and overhead.To give you an overview of this transformation, download this exclusive infographic illustrating how the call centre agent... Read More