Additional Content Download

Agenda-at-a-glance

Agenda-at-a-glance

Download the agenda-at-a-glance now and get a quick glimpse into the topics and sessions to be covered during the event to find out what’s in store for you.

Delegate Registration Form

Delegate Registration Form

Want to fast-track your registration? It's easy - all you need to do is download the registration form, fill in your details and send it to enquiry@iqpc.ae for immediate confirmation.

Snapshot of Middle East Call Centre Evolution

Snapshot of Middle East Call Centre Evolution

Middle East contact centre space is evolving not by the decade, but by the year. Technologies once considered next-gen are now deemed obsolete. Strategies to go outbound once thought to be important are now seen as necessary.

To reflect these changes, download this snapshot of these very changes in the Middle East call centre space and how it is expected to evolve in the future.

Evolution of a call centre agent

Evolution of a call centre agent

Ten years from now, you won’t see your agent at all. That’s right – agents will begin working remotely, or maybe you won’t have people as agents at all – in order for your organisation to save on costs and overhead.

To give you an overview of this transformation, download this exclusive infographic illustrating how the call centre agent has evolved in the Middle East.

Past attendee snapshot

Past attendee snapshot

Take a look at the past attendee snapshot and find out more about the profile of our attendees from the previous editions of our Call Centre & Customer Experience events