Empowering Businesses to Improve Customer Happiness with Next-Gen Customer Connections

The world of customer experience is changing! As the Middle East moves away from traditional customer service centres towards a landscape of digital communication, self-service and artificial intelligence, you simply can’t afford not to be on this bandwagon!

Whether its utilising data to map your customer footprint, enabling a personalised and predictive service; or upgrading your CMS systems for a sought-after omni-channel experience, where first-contact resolution is not just your goal but your reality; or deciding which innovative technologies to invest in, from the chatbot to the virtual assistant… at the 4th Annual Customer Connect Week Middle East, we’ve got you covered.

Join us from 22 - 24 October at the Dusit Thani in Dubai, and let us empower you to test, learn and try the next big thing in customer experience optimisation. Walk away with the skills and insight needed to understand how to get your foundation rock solid, whilst simultaneously reviewing all the new innovations and strategies for transforming the way you connect with your customers, driving the deliverance of your traditional contact centre environment into a next-gen, profit-generating support centre, delivering happiness across the Middle East and beyond.

Hear from experts who are changing the game in contact centre and customer management:

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New for 2017 – your agenda explained

Create your own agenda

From deep-dive masterclasses to interactive discussion groups, thought-provoking workshops and tailored track sessions - choose the most relevant content for you and build your agenda around your own particular needs.

Interactive Discussion Groups (IDGs)

Make sure your voice is heard and your questions are answered. By participating in the IDGs, you’ll not only learn from the speakers, but also your peers. Similarly, they’ll learn from your experiences too!

Demo Drive

Visit our CCW solutions corner and meet with the best solution providers from around the world. Learn how their innovative solutions can help you to save costs and increase profits. Don’t miss the Demo Drive for your chance to win some exciting prizes!

CCW Executive Club

Built exclusively for the VP-level and above, the CCW Executive Club moves beyond tactical case studies and into strategic discussions. Participation in the CCW Executive Club is by invitation only and reserved for C-suite practitioners. Contact us today to avail your invitation.

Who should attend?


Contact centre managers, directors, supervisors, and team leaders


CFOs, CIOs, CTOs, and Heads of alternative channels


Telephonic, OmniChannel, and CMS innovators


Pioneers in the ‘futures’ field: Robotics, AI, and analytics



Learning as a team is the quickest, most efficient and fun way to improve skills and knowledge across your business. Register with a group of 3 or more and get exclusive discounts, plus make the most of what CCW 2017 has to offer!

Associate Sponsor
Roundtable Partner
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners